E-Commerce Manager

28000-30000 per annum
06 Jul 2018
31 Aug 2018
Job position
Contract Type
Full Time

A luxury jewellery company in the heart of Islington seek an experienced collaborative e-commerce manager to drive its’ website performance alongside the marketing, social and graphics team. You will be a flexible team player, passionate about the luxury jewellery sector with a strong desire to deliver a clear message and provide an ease of transaction for the customer.

Key responsibilities

  • Manage, maintain and develop the website and trouble-shoot as necessary.
  • Contribute to overall web presence working with Creative Director, Marketing and visual merchandising.
  • To Manage and lead a changeover of back-end support and pre-plan for the implementation of a potential new website and its migration in 2019/2020.
  • Manage functionality of the current site ensuring it is optimised for desktop and mobile.
  • Organise and lead weekly web meetings
  • Work with Marketing on email marketing tools to contribute to a more direct and engaging email marketing plan.
  • Research, strategise and implement a GoogleAdWords campaign to align with the strategy of the business – working collaboratively with Marketing;
  • Make full use of Google Analytics, live chat, Magento features, Wordpress, Photoshop, Hero and any additional web tools to aid web development and propose improvements.
  • Report and resolve technical problems in good time to IT support and web development (outsourced)
  • Oversee the companies live chat service and assist during busy retail periods, including sales via live chat or by phone.

To lead the E-commerce assistant in:

  • New product upload, product offer and web order process for wholesale and handling technical issues.
  • Customer care queries and online transactions
  • Analysis of website statistics.
  • Provide reports for senior managers, clients and partners

Skills and Experience

  • 3-5 years’ experience in a similar E-commerce role
  • Experience with marketing analytics and website testing tools (e.g. Google Analytics, Keyword Tools, Heatmap Analysis)
  • Demonstrable experience of translating traffic into conversion and implementing strategies to ensure sustainable growth.
  • Strong experience of PPC, SEO, CRM demonstrated by a successful portfolio of projects/campaigns.
  • Experience working with Magento 1 and 2 essential
  • Shopify Content Management System preferred
  • Previous experience of Jewellery and the premium/luxury market preferred.
  • Sales and target driven
  • Outstanding communication skills and a team player
  • Well-organised, logical and efficient. Project management skills preferred.
  • Good knowledge of MS Word, PowerPoint, Excel
  • Basic knowledge of HTML and CSS preferred, but not essential



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