2nd Line IT Support Engineer

An award-winning architecture practice is seeking an experienced IT Support Engineer to join their growing IT team. The successful candidate will be responsible for day-to-day phone and desk-side IT support and have the opportunity to get involved in upcoming projects.

Key responsibilities

• Provide proactive IT Support to the business.
• Troubleshoot problems.
• Deal with all Audio and Visual Conferencing set up requests.
• Liaise with 3rd parties to resolve issues with bespoke applications.
• Update the ticket management system.
• Maintain technical documentation to ensure internal records are up to date.
• Work as part of a team on project related work, assisting with planning and implementation.
• Provide cover to other team members as required.

Skills and experience

• 1st/2nd Line IT Support.
• Windows 7 / Windows 10 Support.
• Microsoft Office 2013-2016.
• Incident Management/Helpdesk Ticketing Systems.
• Microsoft Office 365 Administration.
• Desktop roll-out experience.
• Active Directory administration.
• Software Deployment.
• Understanding of PC hardware.
• Basic understanding of infrastructure services.

An exciting opportunity for career development within a well established team and company. Apply now for more info!

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