Operations Manager

A growing structural engineering practice is seeking a confident and driven operations manager to manage and develop company procedures, coordinate workflow and staff, and implement new ideas and processes. You will be responsible for ensuring the business operations are running efficiently and continually looking for ways to improve and grow the business. You will be structured in your approach to your work, goal-orientated, assertive and confident with people management.

Key responsibilities

• Chair monthly management meeting.
• Meet with key staff weekly to set, review and manage targets.
• Report to Director weekly.
• Reviews standards and procedures in the office, make improvements, and creates new ones.
• Run quality control on projects - implement and enforce checking procedures ensuring that all documents have been completed as required. Set company up for ISO9001.
• Run customer experience – get feedback from clients, architects and improve client pool.
• Hold people to account, ensure proper delegation and responsibility.
• Run workload assessment for the teams, create early warning systems.
• Identify factors limiting growth and the company’s potential.
• Manage career development planning – quarterly reviews.

Skills and experience

• Previous experience in operations, team coordination or HR role.
• Experience in engineering, construction or architecture industry desirable.
• Experience with workflow management or project coordination beneficial.
• People person who builds rapport easily and manages relationships and teams well.
• Excellent written and spoken English – strong communication skills.
• Self-starter, methodical, highly organised, forward-thinking.
• Proactive and personable.
• Ability to manage own time and result driven.

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