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Junior IT Manager

Employer
Bespoke
Location
London
Salary
30000-40000 per annum
Closing date
11 Dec 2020

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Contract Type
Permanent
Hours
Full Time
Job Function
IT

In this stand-alone role you will to be confident in IT support, including desktop and network troubleshooting/setup working in close collaboration with IT in other offices. You must be committed to working in a self-motivated but collaborative manner, with a keenness to learn and develop in a fast-paced environment.

Key Responsibilities

  • Provide dedicated and direct IT support to all London staff.
  • Identify, categorise, prioritise, diagnose and resolve service incidents and service requests including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry.
  • Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible.
  • Escalate incidents to IT & Systems Manager where necessary in a timely manner.
  • Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system.
  • Communicate relevant updates to, and set clear service expectations with the IT Director.
  • Liaise with the IT service providers and be their first point of contact at the London office.
  • Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations ad local legislation.
  • Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office.
  • Negotiate new agreements with local IT service providers and suppliers.
  • Proactively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off-boarding.
  • Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions.

Infrastructure and Servers

  • Configure and troubleshoot network equipment (Cisco Meraki and Dell).
  • Maintain and update servers as needed (Dell).
  • Monitor backups.

The right person will have experience working within the architecture and design environment as this is a stand-alone role and you will be expected to hit the ground running.

Bespoke Careers is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer. By applying to this role you agree to our Privacy Policy

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