Junior IT Manager

30000-40000 per annum
02 Dec 2020
18 Dec 2020
GS 51533
Job Function
Contract Type
Full Time

In this stand-alone role you will to be confident in IT support, including desktop and network troubleshooting/setup working in close collaboration with IT in other offices. You must be committed to working in a self-motivated but collaborative manner, with a keenness to learn and develop in a fast-paced environment.

Key Responsibilities

  • Provide dedicated and direct IT support to all London staff.
  • Identify, categorise, prioritise, diagnose and resolve service incidents and service requests including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry.
  • Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible.
  • Escalate incidents to IT & Systems Manager where necessary in a timely manner.
  • Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system.
  • Communicate relevant updates to, and set clear service expectations with the IT Director.
  • Liaise with the IT service providers and be their first point of contact at the London office.
  • Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations ad local legislation.
  • Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office.
  • Negotiate new agreements with local IT service providers and suppliers.
  • Proactively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off-boarding.
  • Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions.

Infrastructure and Servers

  • Configure and troubleshoot network equipment (Cisco Meraki and Dell).
  • Maintain and update servers as needed (Dell).
  • Monitor backups.

The right person will have experience working within the architecture and design environment as this is a stand-alone role and you will be expected to hit the ground running.

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