Learning and Development Manager

Learning and Development manager role for a leading hospitality business

Your new company

You would be working for a multinational hotel and restaurant company based in Houghton Regis.


Your new role

In this 9-month fixed term contract you would join the Guest Support team and some of your main responsibilities would include:

• Coach and develop the Quality & Development Leads to deliver continues service improvements
• Liaise with HR Talent & Capability team to align to group training requirements including regulatory changes
• Liaise with the Service Delivery Manager and Resourcing Partner to coordinate regular onboarding cycle
• Support and oversee assessment, offer and 1st day countdown to ensure new joiners are prepared and engaged and operation is ready to receive them
• You will be responsible for creating, maintaining, and updating a training curriculum
• Managing the creation of a high quality and engaging training program of both Reservation Agents and Guest Relations Advisors
• Liaising with wider team and stakeholders, particularly resource planning to ensure a effective and streamline on onboarding process
• Creating a welcoming environment for both new and existing employee
• Oversee the inventory of training materials and equipment and ensure optimum stock is ordered as required
• Establish portfolio of training modules the support the upskilling of team members to team manager level within the team

What you'll need to succeed

In order to be successful you need to be a L&D professional looking to make a difference as well as:

• You must have a sound understanding of training using different Learning Styles
• A sound understanding and knowledge of creating and delivering engaging programs that provide valuable learning
• Essential Training and Development experience bringing fresh ideas
• A confident communicator with the ability to build rapport with senior managers and stake holders
• A subject matter expert that leads and supports in both classroom and 1-1 training
• Creative approach that can think outside the box and challenge the status quo
• Demonstrable experience of successfully delivering interesting engaging training programs
• People focused with strong influential skills

What you'll get in return

• A market competitive base salary
• A collaborative work culture that focuses on enabling your success and continuing your personal development
• A genuine flexible working policy
• Individual BUPA healthcare
• Optional contributory pension matched up to 10%
• Free parking across our Head Office campus
• Subsidised restaurants
• Perks at work

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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