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Service Desk Analyst

£24000.0 - £26000.0 per annum + & Benefits & Bonus
Closing date
19 Sep 2023

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Job position
Contract Type
Full Time
Job Function

Job Details

Job Title: Service Desk Analyst
Location: Cambridge
Salary: £24,000-£26,000 & Benefits & Bonus
Working Hours: Full Time
Opportunity to Develop and learn IT skills in a supportive environment!

This role is a fantastic opportunity for anyone looking to start an exciting IT career! With support to learn from experienced staff, this position will help you develop your IT skills in a professional working environment.

The role

  • Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
  • Installing and configuring operating systems and software.
  • Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures.
  • Responding to, investigating and diagnosing incoming incidents and requests, received via ITSM system or via the IT support phone line.

Key skills and experience

  • Passion for supporting people with IT and drive to deliver excellent customer service
  • The ability to communicate clearly, concisely and accurately – written and verbal
  • Good verbal communication skills
  • A willingness to learn
  • Experience of working with an ITSM system to prioritise workload
  • Experience within a professional environment

* Scottish Widows Pension Scheme
* Support staff bonus scheme
* 27 days annual leave (plus public holidays)
* Cycle to Work scheme
* Life Assurance
* 1/3 gym membership contribution
* Flu vaccinations

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


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