This job has expired

3rd line engineer

£40000.0 - £45000.0 per annum + £40,000 - £45,000
Closing date
14 Feb 2024

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Job position
Contract Type
Full Time
Job Function

Job Details

Your new company
Join a thriving and expanding IT company that offers a variety of cutting-edge solutions to a diverse range of clients. As a 3rd line engineer, you will be part of a dynamic and supportive team that delivers exceptional service and value to customers.

Your new role
The Level 3 Support Engineer will be responsible for:

  • Providing expert technical support to resolve complex IT issues for clients contacting the support desk.
  • Analysing, troubleshooting, and diagnosing escalated incidents to ensure that issues are resolved in a timely fashion and customer down-time is minimised.
  • Collaborating closely with Level 1 and Level 2 support teams to stream-line issue escalation processes and enhance overall service delivery.
  • Designing, implementing, and maintaining advanced infrastructure solutions tailored to meet client's specific needs.
  • Conducting in-depth root cause analysis to identify and address recurring issues allowing the implementation of preventative measures.
  • Contributing to the development of standard operating processes, knowledge bases and documentation to improve overall efficiency of Sentinel's support functions.
  • Serving as a technical escalation point for Level 1 and Level 2 engineers, offering guidance and knowledge transfer.

What you'll need to succeed

  • MS Office 365, SharePoint, Microsoft Teams, One Drive.
  • Active Directory and Azure AD
  • VPNs, Firewalls, Routers, managed switches, wireless LANs - ideally DRAYTEK
  • Virtualisation - likely VMWare
  • In depth understanding of network protocols, routing, and subnets. Remote support of Windows 2016, 2019 and 2022.
  • Exchange 2010 and above.
  • Cloud based Telephony/ SIP Trunks configuration & support.
  • Dropbox/ Google Drive
  • Knowledge of Wireless PTP link connections
  • Scripting/ PowerShell, CMD
  • Google Sheets Scripting preferred.
  • Knowledge and support of Apple operating systems on both IOS and MACOS
  • Experience using remote access software.
  • Service management systems ideally Connectwise.
  • Cyber-security solutions such as Bitdefender or Webroot
  • Cabling and patch management

What you'll get in return

  • Free parking on-site
  • Generous holiday package of 20 days plus bank holidays, increasing with service
  • Company Pension scheme
  • Company wide Bonus Schemes
  • Career Path planning & Training Opportunities
  • Staff chill space with dart board, sofa, TV, games & refrigerator · Staff social events

What you need to do now

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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About Hays

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