Your new role
You\'ll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You\'ll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers\' needs and making changes when needed. You\'ll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.
What you\'ll need to succeed
The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes. A full UK driving licence and access to your own transport.
What you need to do now
Call Chloe 07840 047258
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.