Transformation Consultant

Employer
Hays
Location
Glasgow
Salary
£500.0 - £550.0 per annum + £500-550pd ~Outside IR35
Closing date
22 Feb 2024

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Job position
Consultant
Contract Type
Permanent
Hours
Full Time
Job Function
IT

Job Details

Who You\'ll be Joining
You\'ll be joining one of Scotland\'s foremost Environmental Protection Agencies - tackling key global and local climate and nature emergencies. The key purpose of the organisation is to protect and improve Scotland's stunning environment and supporting health and wellbeing.


With people based all across Scotland, they work with partners to build a stronger, more sustainable nation. You\'ll be at the forefront of public sector reform and digital customer service transformation. You'll advise a cross-agency team driving a significant programme of service reform in the firm\'s contact service.


What You\'ll be Working On
Working closely with the Head of Communications, you will be involved in the formation and transformation of the organisation\'s Contact Centre. You will be given a great deal of responsibility when it comes to technological decisions, requirement gathering for the organisation, and working with various members of staff to instigate transformational change.
You will be an effective communicator, bringing employees onboard to engage with the Agency\'s strategic objectives. Therefore, the role requires a strong leader who can effectively engage, motivate and build capability.
You will be the kind of person who isn\'t afraid to say no, and be able to inform senior stakeholders about what changes need to be implemented to see the project be a success.


What you\'ll Need
You will be a proven contact centre solutions leader with a passion for digital customer service, systems, processes and building strong, hybrid teams in a multichannel environment. You'll help reset and reform a small and long-established team.
You must have experience working on the transformation of Contact Centres.


What you\'ll get in return
£500-550pd Outside IR35
Hybrid Working (2-3 days / Week in Glasgow)




If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or email me now on
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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