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Customer Service Administrator

Employer
Hays
Location
Camberley
Salary
Up to £26000.0 per annum + £26K PA
Closing date
2 May 2024

View more

Job position
Advisor
Contract Type
Permanent
Hours
Full Time
Job Function
Administration

Job Details

Your new company
You will be joining an organisation who lead their market sector and are an outstanding employer.


Your new role
You will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound customer communications via phone, email and live chat. Process customer orders via an internal CM system, ensuring accurate collection of data. Support with product order queries and pricing information. Liaise with supply chain teams on order availability and delivery timeframes. Producing customer order reports and tracking orders to ensure fulfilment. The successful candidate will work in close partnership with multi-level internal stakeholders to ensure customers are receiving a first-class customer service journey.
What you'll need to succeed
An organised approach with excellent time management skills, to have worked in a similar customer service role previously, preferably for a manufacturing / engineering organisation, a high level of experience using CRM system and being able to learn new systems efficiently. Excellent communication skills, with the ability to use own initiative, but also know when to escalate issues with the senior management team. A very good level of English spelling and grammar. Worked towards tight deadlines, accuracy and attention to detail
What you'll get in return
Customer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Company info
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