Skip to main content

This job has expired

1st Line Service Desk

Employer
Hays
Location
Cumbria
Salary
Up to £12.0 per annum + £12.00 an hour PAYE
Closing date
12 Apr 2024

View more

Job position
Associate
Contract Type
Temporary / Contract
Hours
Full Time
Job Function
IT

Job Details

1st Line Support - IT Service Desk Agent
LocationCumbria, CA24 - this is a full-time office-based role (no option to work from home)
Hours37 hours per week (full time) ShiftsMonday to Friday on a shift rota between 07:00 - 15:30 or 09:00 - 17:30
Pay£12.00 per hour
Vacancies 4
Contract6 months initially (with a view to going permanent after the contract finishes. This will be dependent on your performance in the role)
Job OverviewWorking as a 1st line service desk advisor - dealing with jobs coming in via a ticketing system. You will be resolving issues and errors and following strict guidelines and procedures.

Key Responsibilities

  • Contractual SLA/KPIs to be adhered to
  • Capturing relevant information
  • Issues/errors have to be addressed based on a ticketing system.
  • Systems/networks are down and the following processes to fix them.
  • Expected to take 20 calls per agent.



Experience Needed

  • Basic IT knowledge
  • Customer care/ Customer support
  • Office 365
  • Windows 10


Team size32 people - a mixture of team leaders and service desk advisors
TrainingWhen you start, you will undergo training, which will be where you observe what a current service desk advisor is doing, understanding the ticketing system.
Onsite facilitiesCanteen, vending machines, break out rooms, free parking.
Please noteThis role requires you to undergo Security Clearance before joining, which can take up to 12 weeks before you start.
Next StageConversation with a recruiter about your experience who will go through an application form with you.

Start DateASAP

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Company info
Website

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert