Skip to main content

This job has expired

CRM Business Analyst (Genesys Required)

£460.0 - £500.0 per day + £460-£500 per day inside IR35
Closing date
17 Apr 2024

View more

Job position
Contract Type
Full Time
Job Function

Job Details

CRM Business Analyst with expertise in Genesys Systems and Contact Centre Technology

I am pleased to be partnering with a leading Financial Services organisation, based in Farnborough, Hampshire who are looking for a CRM Business Analyst with experience with Genesys to join their team.

Based in my client's modern UK office (1 day a week, rest from home) you will receive £460-£500 per day inside IR35 and the position will be due for extension in December 2024. This is an exciting time for the CRM department and this position will see you working with Central Projects - UK, Ireland and internal call centres and multiple external partners rolling out new technology. You will need to live within a two hour commute of Farnborough, Hampshire and have technical skills in the following areas:

  • Experienced as a Business Analyst and confident with typical Business Analyst duties
  • Knowledge of Call Centre Technologies - Genesys is a must (preferably Genesys Pure Connect)
  • Understanding of Data and how it transfers between systems
  • Work with Domains Owners, Product Owners, Project Leads and SMEs to capture high level and detailed level business requirements and document, including: as-is processes and to-be processes; functional and non-functional requirements.
  • Understanding and gathering requirements
  • Translating and understanding system needs into technical requirements
  • Stakeholder Management
  • Track record of successfully delivering business improvement and IT change

Right to work in the UK will be required and sponsored or overseas candidates will not be considered.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Company info

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert