Customer Income Officer

Customer Income Advisor - Join in Oxford

Are you passionate about delivering customer-centric welfare benefit advice and income maximisation? We have an exciting opportunity for a Customer Income Advisor to join a Customer Accounts team covering the Oxford area

This role offers a hybrid work arrangement, allowing you to work both in the office and from home.

Role Overview:

As a Customer Income Advisor, your primary responsibility will be to provide our customers with budgeting and welfare benefit advice. This includes completing Income and Expenditure statements, offering budgeting guidance, assisting with benefit and grant applications, and providing referrals for additional support. You'll collaborate with both internal and external partners, including Housing benefit, the Department of Works and Pensions, and independent money, debt, or legal advice services.

Key Qualifications and Skills:

Up-to-date knowledge of the benefits systemExperience supporting customers with statements and applicationsAbility to work effectively with internal and external partnersEmpathy and kindness in supporting vulnerable customersStrong decision-making skills, confidentiality, and prioritisation abilities

Additional Requirements:

As this role involves travel, having a car and full driving license is essential. A DBS check will also be conducted for the successful candidate.

Benefits:

£450 yearly flexible benefit pot for your preferred benefitsFlexible working arrangements25 days of holiday + Bank Holidays

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