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Customer Income Officer

Employer
Hays
Location
Oxfordshire
Salary
£30000.0 - £35000.0 per annum + £30k - £35k
Closing date
23 Apr 2024

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Job position
Chairman
Contract Type
Permanent
Hours
Full Time
Job Function
Part III

Job Details

Customer Income Advisor - Join in Oxford

Are you passionate about delivering customer-centric welfare benefit advice and income maximisation? We have an exciting opportunity for a Customer Income Advisor to join a Customer Accounts team covering the Oxford area

This role offers a hybrid work arrangement, allowing you to work both in the office and from home.

Role Overview:

As a Customer Income Advisor, your primary responsibility will be to provide our customers with budgeting and welfare benefit advice. This includes completing Income and Expenditure statements, offering budgeting guidance, assisting with benefit and grant applications, and providing referrals for additional support. You'll collaborate with both internal and external partners, including Housing benefit, the Department of Works and Pensions, and independent money, debt, or legal advice services.

Key Qualifications and Skills:

Up-to-date knowledge of the benefits systemExperience supporting customers with statements and applicationsAbility to work effectively with internal and external partnersEmpathy and kindness in supporting vulnerable customersStrong decision-making skills, confidentiality, and prioritisation abilities

Additional Requirements:

As this role involves travel, having a car and full driving license is essential. A DBS check will also be conducted for the successful candidate.

Benefits:

£450 yearly flexible benefit pot for your preferred benefitsFlexible working arrangements25 days of holiday + Bank Holidays

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Company info
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