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Field Installation Engineer

City of London
£30000.0 - £35000.0 per annum + Up to 35k
Closing date
16 May 2024

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Job position
Contract Type
Full Time
Job Function
Architectural Assistant

Job Details

About the team

Our Professional Services and Support teams are responsible for the successful delivery of our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer's internal systems, in line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates

The role

You will work with a number of customers in different sectors that have a requirement to perform Document Verification on their Customers. You will be responsible for building hardware equipment, delivering to clients and provide them with training on how to use the solution. As we continue to grow, ongoing support with existing customers also forms part of this role.

What you will do:

· Arrange and manage equipment installations with customers both on-site and remotely.

· Manage and resolve support calls from existing customers with a high level of professionalism

· Participate in training to ensure continual improvement and up-to-date company and service delivery knowledge.

· Test and evaluate new software updates before release to clients

· Support Sales teams with any technical support requests

· Monitor Stock levels through monthly stock counts· Occasional weekend and after hours standby required

What we're looking for

· Excellent communication skills

· Exceptional customer service skills· Ability to work in a team

· Flexible and approachable· Comfortable travelling to client sites for installations

· Occasional overnight stay around client sites

· Strong work ethic with the ability to multitask and prioritise work

· Experience using hand tools for installations - full training will be provided.

· Good problem-solver

· Full Clean UK Driving licence

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

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And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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