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Customer Service Advisor

Up to £15.38 per hour + 29K
Closing date
17 Jun 2024

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Job position
Contract Type
Temporary / Contract
Full Time
Job Function

Job Details

Your new company
Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.Hays are recruiting for an exciting opportunity for a Customer Service Advisor (Group Car Scheme) to join our client on an ongoing long-term temporary assignment.

Our client is continually evolving, with ambitions for growth that require our proactive Customer Service Advisor (Group Car Scheme) team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme.

Location: Farnborough, UK. (Candidates should be based within a reasonable commute)

Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)

Working environment: Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach

Hours per week: 37.5

Pay type: £15.38 P/H

Your new role

  • Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers.
  • Administering Group Employee Vehicle related operational activities, HR activities such as GSCO processes, salary deductions, Fuel Cards & Driver Licence checking.
  • Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily operational activities.
  • Responsible for delivering positive weekly & monthly KPI's for Group Car Schemes.
  • Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
  • Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering.

What you'll need to succeed

  • Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable.
  • Capable of positive negotiation with a sale through service attitude and proficient telephony skills.
  • Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit.
  • Effective, proactive communicator and inspirational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management.
  • Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.
  • Great eye for detail with sound knowledge of all Microsoft Office packages.

What you'll get in return

  • On-site canteen
  • Free parking
  • 35 Days Holiday

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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