Skip to main content

Customer Support

Employer
Hays
Location
London
Salary
£18/Hr
Closing date
21 Jun 2024

View more

Job position
Consultant
Contract Type
Temporary / Contract
Hours
Full Time
Job Function
IT

Job Details

Customer Support
Rate£18/HrLocation2 Triton Square Regents Place - London NW1 3AN
Contract 3 Months
Job Description:

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Documents and reports on work completed to ensure compliance with company and customer Procedures.

  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on issues to meet business and customer requirements to avoid escalations.
  • Provide customer service to internal and external customers to ensure a consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.
  • Identify your own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
  • Act in accordance with business Information Security Policies and report any potential or actual security events / risks


Performance Indicators

  • Ensure Department/Contract meets SLA performance targets
  • Maintain and improve customer satisfaction levels
  • Understand and adhere to policies and procedures
  • Demonstrates relevant focus behaviours
  • Costs minimised
  • Keep skills up to date with IT industry standards as appropriate to the role/contract
  • Attain and maintain accreditations as appropriate to the role/contract


Next StageConversation with a recruiter to assess suitability.
Start DateASAP


Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Company info
Website

Apply for Customer Support

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 5MB
Selected file:
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on bd4jobs.com you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert