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Customer Support

Closing date
21 Jun 2024

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Job position
Contract Type
Temporary / Contract
Full Time
Job Function

Job Details

Customer Support
Rate£18/HrLocation2 Triton Square Regents Place - London NW1 3AN
Contract 3 Months
Job Description:

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Documents and reports on work completed to ensure compliance with company and customer Procedures.

  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on issues to meet business and customer requirements to avoid escalations.
  • Provide customer service to internal and external customers to ensure a consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.
  • Identify your own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
  • Act in accordance with business Information Security Policies and report any potential or actual security events / risks

Performance Indicators

  • Ensure Department/Contract meets SLA performance targets
  • Maintain and improve customer satisfaction levels
  • Understand and adhere to policies and procedures
  • Demonstrates relevant focus behaviours
  • Costs minimised
  • Keep skills up to date with IT industry standards as appropriate to the role/contract
  • Attain and maintain accreditations as appropriate to the role/contract

Next StageConversation with a recruiter to assess suitability.
Start DateASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


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