Helpdesk Coordinator

Job Title: Helpdesk Co-ordinator
Location: Liverpool
Salary: £26,500

A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry. The role will be key in establishing a brand new Helpdesk for the project.
You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract.

Your key duties will include:

• Handle inbound phone calls within the contract in a professional manner.
• Co-ordinate the delivery of all reactive and PPM responsibilities, maintaining proper and safe working practices
• Ensuring the upkeep, maintenance and maximum efficiency of all systems at all times
• Monitor emails, purchase orders and other potential contact points within the contract
• Monitor Service Requests on the CAFM system.
• Providing excellent customer experience at all times

Role Requirements

• Experience in a scheduling role, booking tradespeople and engineers for appropriate jobs
• Exceptional customer service skills
• Ability to work under pressure and to strict timescales
• Call operator experience
• Strong IT skills
• You must be able to pass BPSS Clearance
  
  

What is on offer:

• Salary: £26,500
• 6% contribution to appropriate pension scheme
• 25 days annual leave
• Employee discount, reward schemes, training opportunities and an environment to pursue further FM qualifications
• Ensuring progression through the company in a supportive environment
• Possibility to work in a hybrid setting

If this is a role you are interested in, contact me and forward an up-to-date CV in order to arrange further discussions.
If you are not currently interested in this role but wish to pursue similar roles, do not hesitate to reach out.

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