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Income Officer ( Oxford )

£30000.0 - £35000.0 per annum + £30,000- £35,000
Closing date
31 Jul 2024

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Job position
Board member
Contract Type
Full Time
Job Function
Part III

Job Details

Exciting Opportunity: Income Officer in Greenham / Newbury

Are you passionate about financial management and customer service?

We're thrilled to announce a full-time, permanent position for an Income Officer to join our dynamic Customer Accounts team.

Role Overview:

As an Income Officer, you'll play a pivotal role in ensuring the financial stability of our organisation. Your responsibilities will include negotiating payment arrangements with customers, providing welfare benefit advice, and preparing court applications. You'll also be on standby to visit customers in their homes and attend court hearings when necessary.

Key Responsibilities:

Delivering a comprehensive rent and service charge collection service across the regionMonitoring customer accounts for all tenuresManaging end-to-end processesCollaborating with external agencies, including local authoritiesHandling evictions

Requirements:Experience in income management or debt recovery/collectionKnowledge of social housing, home ownership, or the private rented sectorExcellent customer service skillsFamiliarity with welfare benefitsSelf-starter with a proactive approachEffective decision-making skills and ability to work independentlyFull driving license required due to travel in this roleWhat We Offer:
Join our friendly, supportive team and enjoy the following


£30,000 - £35,000 starting salary (based on experience)Flexible working arrangements25 days holiday + bank holidays (with an extra day added each year, up to 30 days)Pension scheme matching up to 12%Life cover from day oneRecognition scheme with retail vouchersWellbeing discounts, including gym memberships

Don't miss out on this fantastic opportunity!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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