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IT Support

Milton Keynes
£14.25 - £18.13 per hour + Hourly Rate
Closing date
8 Jul 2024

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Job position
Contract Type
Temporary / Contract
Full Time
Job Function

Job Details

Mon - Fri - 9am - 5:30

To start ASAP - 29/11/2024 - Contract Role

£14.25 per hour - £18.13 per hour

Your new company

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.
They are a company where people matter. They are diverse, flexible and open.
Who are we? Overview of role.Onsite support is a client facing resolver group. The role involves working with the users face to face fix hardware issues, or software issues where the service desk is unable to assist.Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranges from fixing users' hardware, correcting cabling faults, replacing users' iPhones (as and when requested by the Telephony team) and software re-builds.
We are also involved in moving users around buildings and even between sites. This can range from a single user to over 50. This commonly involves out-of-hours assistance.37.5 hours per week, covering a flexible shift between the hours of 8am to 6pm Monday to Friday

Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to.Able to communicate on complex issues to meet business and customer requirements to avoid escalations.Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.Advising and providing support to customers to satisfactorily answer queries and escalate where appropriate. Proven track record of working in a team environment.Be flexible and adaptable to changing business needs and comply with any reasonable management requests.Ticket queue management and ownershipMaintain knowledge and ensure the scheduling best practices are adhered to.Contacting users to arrange appointments, updating tickets, and ensuring we deliver our contractual SLA.The onsite engineer is responsible to prep IT kit for new starters / leavers and installation of equipment at desks.The helpdesk is the first point of contact and point of escalation for all technical support.Escalation of issues in a timely manner in line with company processes to ensure customer demands are met.Support for Lenovo, HP, Microsoft and Apple hardware and relevant operating systems, any new or additional hardware introduced into the estate.Cross team liaison-both internal teams, and externally with 3rd party suppliers, to ensure incidents and requests are handled with priority in accordance with any SLA in place, and that the customer is constantly updated regarding progress.Collaboration with both internal and external teams to facilitate project work streams where required.Planning, implement and coordinate approved IMAC change activity, be that hardware related or as part of business area moves.Working within a shift pattern within core business hours (0800-1800).Flexibility to travel to alternative sites as required in support of business requirements. SitesCarrying out tasks as requested by management as required in support of business requirements.Supported Hardware.HP\ Lenovo laptops, Desktops, Monitors, Peripheral devices, Apple devices (including iPads, MacBook's, and iPhone devices).

Knowledge, Skills & Experience

Good working Knowledge of Microsoft Applications; Plans & organises own workload; Proven experience of high standards of customer service; Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.Excellent interpersonal, literacy and numeracy skills and an ability to build relationships at all levels.Working knowledge of systems tools ITSM, SNOW would be desirable.Able to communicate in a good professional manner at all levels.Experience of hardware break fix within a large corporate environment, preferably financeDemonstrates an analytical and systematic approach to solving complex problems and assignments.A good working knowledge of iPhones/Lenovo/HP/MacBook hardware, Win7 / Win XP, OSX/IOS, RAS, Endpoint encryption is helpful to this role. Training is given to enable you to achieve HP accreditation. This will allow you to perform warranty repairs on our range of Hp Laptops and desktops. The role requires good analytical skills. Not all fixes are documented, and sometimes unexpected or new issues occur. This may require collaboration with team members to discover a working fix for the user.Time management skills are important to the onsite role. Working to strict SLAs, the ability to schedule your own jobs to fit within the SLA. The ability to work independently is as important as being able to work in a team. Excellent customer service skills are vital as we are based on a customer site.

What you'll get in return

Well-established onsite working environments; Diverse and Inclusive team; High ethos and purpose-driven organisation; Opportunity to contract for a reputable and growing organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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